Support plans | Support
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Base self-service support with 24/7 access. We'll
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Technical support includes:
- Technical consulting on following questions:
- installation and launching the system;
- version renewal;
- product functional features;
- building reports, plug-ins, scripts;
- integration with third-party applications.
- Providing patches for the current product version.
- Providing new product versions ( if defined in the Support
plan)
Terrasoft provides the following Annual Support plans:
| |
| Self-service support |
+ |
+ |
+ |
| Providing patches |
+ |
+ |
+ |
| E-mail support |
Reply within 48 hours |
Reply within 24 hours |
Reply within 12 hours |
| Chat support |
- |
- |
+ |
| Telephone support |
- |
- |
+ |
| Personal support specialist |
- |
- |
+ |
| New Terrasoft CRM versions free upgrades |
- |
- |
+ |
| Annual price (% related to the total
solution cost) |
- |
20% |
50% |
|
